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Linking Strategy to Business Process Optimization

ID : 4277   
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Course Description
Building on the concepts developed in Introduction to Business Process Optimization, this course will look at the key steps involved in developing and deploying a strategy that promotes and sustains business process optimization. Key topics will include strategy development, mapping, monitoring and execution. The focus will be on identifying the right “fit” of methods and tools given an organization’s competitive situation, culture, capabilities and strategic direction. The basic steps involved in assessing the current state, identifying the gaps, designing an appropriate BPO strategy, and then executing the strategy will be explored along with methods for measuring progress and performance including the development of corporate dashboards and scorecards.

Prerequisites — Classes or Knowledge Required for this Course
Students should have completed Introduction to Business Process Optimization prior to taking this class.

Course Objectives
At the end of this course, students will be able to: Translate the organization’s mission, vision and strategic objectives into the appropriate BI targets, initiatives and programs required to achieve them.

Course Text or Online Resources
Required Text for this course is:
  • Performance Dashboards, by Wayne W. Eckerson, 2ed, John Wiley & Sons
  • Strategy and Business Process Management, by Carl F. Lehmann, 1ed, CRC Press
Optional Text
  • Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals, by Paul Harmon (Second Edition).
All other course materials will be provided in the class.

Online Resources:
The Lessons, Exercises, Group Discussions and Final Exam are available in the online course shell.

Class Details

1 Sessions
Online 24/7


Joe Kausek 



Please read:  Registered participants will receive a welcome email with their User ID and password on or prior to the start date of the class. Schedule Each week ends on Sunday at midnight pacific time. Assignments and forum discussions will be due as indicated in the syllabus. The instructor may elect to open lessons early as a convenience to the students in which case students can complete assignments early without penalty.

Course Fee: 


Registration Closes On
Monday, February 10, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
1/13/2020 - 3/1/2020 Online 24/7 12:00 AM - 12:00 AM N/A - Online Joe Kausek