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Frequently Asked Questions

Q:  When should I register for classes?
A:  Students are encouraged to register for classes as early as possible, as some classes may fill up very quickly.  In most cases, classes lacking a sufficient number of registrations are canceled two weeks prior to the class start date, but not less than one week prior to the start date.

Q:  How Can I Register?
A:  Registering is easy! You can register:
  • Online: By Credit Card (MC, Visa, Discover or American Express)
  • In Person: We accept Registration and Payment between 8:00am and 5:00pm (Cash, Check, Money Order, MC, Visa or American Express)
  • Mail: Check, Purchase Order or Money Order. Mail to: Eastern Michigan University, PPAT, 203 Boone Hall, Ypsilanti, MI 48197
  • Phone: Use your credit card to register by phone between the hours of 8:00 a.m. and 5:00 p.m. Monday-Friday at 734.487.2259.
Q:  What are your hours of operation?
A:  Our registration desk hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Q:  Is Eastern Michigan University open on Saturday and Sunday?
A:  Although we do sometimes hold our non-credit classes on weekends, our weekend schedule varies; therefore, we can’t ensure that we will be open. If you would like to register for classes in person, plan to register during our normal hours of operation.

Q:  What if the weather is bad? 
A:  EMU Professional Programs and Training (PPAT) does its best to notify students of weather related cancellations in a timely manner; however, due to unforeseen circumstances we are not always able to contact all students.  Please listen to local radio and TV news stations for information about University closings.  We reschedule classes that are canceled due to weather conditions and/or issue refunds for course fees.

Q:  Oh No! There is no more room left in the class! Can I still take the Class?
A:  Classes that are filled to capacity have waiting lists.  Add your name to the waiting list and we will contact you should a slot open in the class. 

Q:  I want to register, but the class has already started. Can I still register?
A:  Some classes will allow for late registration. Please call 734.487.2259 and speak to a registration specialist to see if the class you are interested in will accept late registrations. Classes are not pro-rated for late registration, so payment in full for the class would still be required.

Q:  I’m having trouble registering online or getting into my account. What should I do?
A:  Call 734.487.2259 and we can assist you.

Q:  Do you offer any financial aid for your classes?
A:  All Professional Programs and Training classes are non-credit/non-academic classes so are not eligible for financial aid through EMU.

Q:  What if I need to withdraw from or cancel my class?
A:  You may call or write to us to request to be withdrawn from a class. EMU PPAT’s Refund Policy is as follows:
  • Cancellation requests received at least five (5) business days prior to the class start date receive a full refund.
  • Cancellation requests received within the five business day deadline receive a refund, minus a processing fee. Fee varies by course; please verify with us.
  • A credit to your EMU PPAT account may be requested in lieu of a refund.  Credits are valid for 18 months from the date of issue and may be used toward registration for any future class. 
  • No refunds for withdrawal requests or cancellations received after the class has begun.
Q:  What is your Classroom Policy?
A:  EMU PPAT reserves the right to change class locations, schedules, fees, and instructors when necessary. No audio or video tape recording is permitted during classes without obtaining prior permission from the instructor. Our classrooms can sometimes be too warm or cool, so we recommend that you dress in layers or bring a light jacket with you to class to ensure your comfort.

Q:  What is your Attendance Policy?
A:  Students must attend all class sessions and complete all class requirements in order to receive a certificate of completion.

Q:  Do I need to bring any books or supplies to class with me?
A:  Course descriptions will state "Materials required" if students will need to obtain books or supplies for the course. If no additional books or supplies are required (or if materials are provided for you), you may bring paper and pencil to take notes if you wish.
Frequently Asked Questions for Online Courses

Q:  When will I get my login information for online classes?
A:  A welcome email with login information will be sent within three days of registration. Please call us at 734.487.2259 if you need to get started right away.  

When can I start?
You can start (almost) anytime! We run the online courses in four terms each year: January-March, April-June, July-September and October-December. Students may register and start anytime within the term, then have until the end of the term to complete their course(s). As it gets near the end of a term, we verify to make sure that the prospective student has the time available to be able to complete their course in a short time frame. If not, we enroll them in the next available term.

How long will it take me to complete my course?
A student in an online course will spend approximately the same amount of time as they would if they took the same course in a classroom setting. Some students will take a little longer and some a little less, depending on their previous knowledge and experience and their level of interest in the topics covered. For example, a one-day classroom course is considered 8 contact hours. You would want to allow the same amount of time to complete the online course. The good news? You can spread those hours out over a period of weeks or months, working at your own pace.

Do have to be online at any certain time?
No. We have students from multiple time zones and with different work schedules. All coursework can be completed at a time that is convenient for you.

Can I access my course from more than one computer?
Yes. Once you have your user ID and password, you can access your course from anywhere you have Internet access.

How does the course work?
The course is divided into modules, each with learning objectives, preview questions, topic sections that relate to the learning objectives, resource links, a discussion forum where you can communicate with the instructor and other students, and review questions. Some courses also include Exercises or Workshops which ask you to apply what you’re learning in a specific activity. Just start with the page that opens when you log in and follow the directions. Specific course completion requirements are listed in the syllabus found in each individual course.

Will you send me course materials in the mail?
No materials will be sent in the mail. Everything you need to complete a course is contained online.

What happens if I need help?
Your welcome email includes a list of support functions that you have access to throughout the course, including 24/7 technical help desk support by email, phone or chat.

What happens if I don’t finish my course by the end of the term?
If you don’t complete all course requirements by the end of the term, you may transfer to the next term. Coursework completed to date does not transfer with you. A $150 transfer fee applies.

What do I get when I’m done with the course?
When your instructor has verified that you have completed all course requirements, we will send you a congratulations email, followed by a certificate of completion sent out by mail.