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Introduction to Business Process Optimization

ID : 4276   
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Course Description
Business Process Optimization (BPO) involves the integration of proven business improvement methodologies with emerging leading practice to drive organizational performance through optimization of business processes. In contrast to many improvement models in use today, BPO provides a framework for process optimization that is both flexible and adaptable to an organization’s unique needs and vision.

This course will provide participants with an understanding of the components of the Business Process Optimization framework and an awareness of the methodologies, tools and models that serve as its core elements. Participants will be introduced to business process architectures, process maturity models, business improvement standards such as ISO 9001 and ISO 14001 and business improvement methodologies such as lean and six sigma. Students will also be introduced to the key steps involved in building a BPO framework that satisfies the needs of their organization.

Prerequisites — Classes or Knowledge Required for this Course
There are no prerequisites for this course.

Course Objectives
At the end of this course, students will be able to:
  • Describe the basic elements of a business process optimization framework
  • Discuss how a BPO framework could be applied to enhance the performance of their organization in line with its mission, vision and strategy
  • Describe the basic steps involved in assessing, planning and deploying an organizational BPO framework
  • Describe core elements of the framework in general terms, including:
    • Business process architectures
    • Business process maturity models
    • Business improvement methodologies such as Lean and Six Sigma
    • Business improvement standards such as ISO 9001, ISO 14001, ISO 18001
    • Business improvement tools such as Value Stream Mapping, Strategy Maps,
    • Balanced Scorecards and Performance Dashboards
    • Use a Capability Maturity Model to assess their organizational needs and readiness to deploy a full BPO framework
Course Text or Online Resources
Required Text for this course is:
Business Process Change: A Business Process Management Guide for Managers and Process Professionals, by Paul Harmon (Fourth Edition), ISBN-13: 978-0128158470. All other course materials will be provided in the class.

Online Resources:
The Lessons, Exercises, Group Discussions and Final Exam are available in the online course shell.
Call 734-487-2259 to register Send to Friend » Request More Info »

Class Details

1 Sessions
Online 24/7


Joe Kausek 



Please read:  Registered participants will receive a welcome email with their User ID and password on or prior to the start date of the class. Schedule Each week ends on Sunday at midnight pacific time. Assignments and forum discussions will be due as indicated in the syllabus. The instructor may elect to open lessons early as a convenience to the students in which case students can complete assignments early without penalty.

Course Fee: 


Registration Closes On
Monday, November 25, 2019 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/28/2019 - 12/8/2019 Online 24/7 12:00 AM - 12:00 AM N/A - Online Joe Kausek