Cost of Poor Quality

This course is a key component of an effective continuous improvement program. It provides senior management with quantitative information for directing limited resources towards the critical areas needing to be addressed. This course will introduce you to key concepts and provides a proven approach for the successful implementation of a program including cost reduction projects. The course emphasis is on the practical aspects with a minimal amount of theory. You?ll:

• Identify the main quality cost categories and the types of costs associated with each, both visible and hidden;
• Identify the key steps to sell, pilot and implement a formal Cost of Poor Quality program; and
• Undertake the various activities required to deliver cost reduction projects